Partners Customer Services Officer

Partners Customer Services Officer

Country: Cumbernauld, UK or Apt, France​

Summary of Role:

Responsible for assisting the GCA Customer Services Manager to deliver first-class service and advice in a dynamic business environment by handling our day-to-day order processes. It also involves communicating with our international distributors, placing and tracking orders, and answering queries while following internal procedures and quality standards.

Key Responsibilities:

  • Perform the full order entry process to cash process following documented order entry processes and desktop procedures according to customer requirements.
  • Respond to customer inquiries and queries and tie in with internal departments to close out as first contact resolution.
  • Manage the order entry process on a daily basis, meeting agreed customer order cycle times.
  • Handle customer complaints, and warranty claims and respond to queries and inquiries within agreed timelines and update associated databases.
  • Maintain a full understanding of the Company’s quality standards and expected standard of service in this role.
  • Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
  • Coordinate customer orders during product allocation situations and new product launches.
  • Undertake any other reasonable duties.

Measurement/KPIs

  • On-time order processing
  • Warranty replacement follow up
  • Sales revenue against targets

Qualifications Required:

  • Good business understanding
  • 2-3 years experience in a similar role.
  • Strong team player and willing to help others when needed.
  • Ability to work well under time pressure and juggle multiple priorities.
  • Ability to communicate and maintain excellent interpersonal relationships with our international distributors and partners.
  • Ability to create and update KPIs
  • Strong attention to detail along with organizational and follow-through skills.
  • Ability to work independently and as part of a team.
  • Good knowledge of Microsoft Office as some reporting will be required.
  • Knowledge of Microsoft AX Dynamics is an advantage.

Language skills are an advantage (French, Spanish, English)

Please email your CV and cover letter to:  [email protected]

For further information please contact:  [email protected]

More opportunities you might like…

More opportunities you might like…

Business Development Manager

Country: UK Summary of Role: To deliver on or exceed sales targets. Key Responsibilities:• Direct promotion of all GC Aesthetics products to all accounts in the territory, with particular focus on target accounts as defined by BDM in conjunction with UK Country Sales...

read more

Business Sales Manager – Germany/Austria

Country: Home based, Germany​ Summary of Role: Responsible for growing and developing the GC Aesthetics organisation and overseeing the development of our business throughout the country. Lead and Manage the Direct Sales organisation for GC Aesthetics in country,...

read more

Communication and Branding Specialist

Country: Remote Summary of Role: Responsible for creating and developing Marketing Promotional Materials aligned with the Global Marketing Plan to differentiate our products, technologies, and medical education initiatives within the global plastic and reconstruction...

read more

Business Development Manager

Country: UK Summary of Role: To deliver on or exceed sales targets. Key Responsibilities:• Direct promotion of all GC Aesthetics products to all accounts in the territory, with particular focus on target accounts as defined by BDM in conjunction with UK Country Sales...

read more

Business Sales Manager – Germany/Austria

Country: Home based, Germany​ Summary of Role: Responsible for growing and developing the GC Aesthetics organisation and overseeing the development of our business throughout the country. Lead and Manage the Direct Sales organisation for GC Aesthetics in country,...

read more

Communication and Branding Specialist

Country: Remote Summary of Role: Responsible for creating and developing Marketing Promotional Materials aligned with the Global Marketing Plan to differentiate our products, technologies, and medical education initiatives within the global plastic and reconstruction...

read more

Apply now

     

     

    Required Fields *
     I have read and agree with the  Privacy Policy. *
    I agree to subscribe to the newsletter.

     

     

    Apply now

       

       

      Required Fields *
       I have read and agree with the  Privacy Policy. *
      I agree to subscribe to the newsletter.