Country: Cumbernauld, UK or Apt, France​

Summary of Role:

Responsible for assisting the GCA Customer Services Manager to deliver first-class service and advice in a dynamic business environment by handling our day-to-day order processes. It also involves communicating with our international distributors, placing and tracking orders, and answering queries while following internal procedures and quality standards.

Key Responsibilities:

• Perform the full order entry process to cash process following documented order entry processes and desktop procedures according to customer requirements.
• Respond to customer inquiries and queries and tie in with internal departments to close out as first contact resolution.
• Manage the order entry process on a daily basis, meeting agreed customer order cycle times.
• Handle customer complaints, and warranty claims and respond to queries and inquiries within agreed timelines and update associated databases.
• Maintain a full understanding of the Company’s quality standards and expected standard of service in this role.
• Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
• Coordinate customer orders during product allocation situations and new product launches.
• Undertake any other reasonable duties.

Measurement/KPIs

• On-time order processing
• Warranty replacement follow up
• Sales revenue against targets

Qualifications Required:

• Good business understanding
• 2-3 years experience in a similar role.
• Strong team player and willing to help others when needed.
• Ability to work well under time pressure and juggle multiple priorities.
• Ability to communicate and maintain excellent interpersonal relationships with our international distributors and partners.
• Ability to create and update KPIs
• Strong attention to detail along with organizational and follow-through skills.
• Ability to work independently and as part of a team.
• Good knowledge of Microsoft Office as some reporting will be required.
• Knowledge of Microsoft AX Dynamics is an advantage.

Language skills are an advantage (French, Spanish, English)

Please email your CV and cover letter to:  [email protected]

For further information please contact:  [email protected]