QA Vigilance Technician

QA Vigilance Technician

Country: UK

Summary of Role:

To document the receipt of complaints, to assess their reportability, and investigate the root cause of the deficiency.

Key Responsibilities:

  • To ensure the documentation of the receipt, evaluation and investigation of customer complaints and warranty claims in an accurate and timely manner.
  • To assess the need for and to report incidents to the relevant Regulatory Authorities within the appropriate timescales.
  • To communicate with patients and representatives of the medical profession in a courteous, professional and timely manner.
  • Accurately and timeously complete quality records and associated documentation pertaining to reported complaints.
  • To liaise with customers and staff to acquire the relevant information and product associated with complaint or warranty claims.
  • Using evidence gathered to establish root cause; evaluate reporting requirements and ensure appropriate timeous submission of Vigilance Reports to Regulatory Authorities.
  • To prepare trend analysis data for review by management.
  • To undertake any other reasonable duties.

Qualifications Required / Desired:

  • Good organizational skills
  • Attention to detail
  • Good experience of Microsoft packages – specifically Microsoft word and Excel.
  • Good communication skills
  • Experience of Q Pulse would be an advantage

How to Apply:

Please email your CV and cover letter to:  [email protected]

For further information please contact:  [email protected]

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